Refund Policy
1. STOCK ITEMS
1.1 All Stock items may be returned within 14 days of receipt of the item and eligible for a refund on the value of the item provided the item(s) are unused and in perfect condition. All of our furniture is fully inspected before leaving our factory.
1.2 Returned items will be subject to restocking fees detailed in section 3.
1.3 Shipping & delivery charges are not eligible for a refund. The seller will only pay the cost of return carriage where the goods are deemed faulty or supplied in error.
1.4 If the buyer returns the goods and upon examination the seller finds that there is a discrepancy in the reason for return, then the seller reserves the right to refuse the credit.
1.5 The seller reserves the right of discretion, to accept/or refuse the return of any goods supplied.
1.6 Refunds, exchanges or credit notes are not available for items sold on a promotional sale or special offer.
1.7 Made-to-order or bespoke items are final sale and not eligible for a return or refund.
1.8 If a fault is discovered after the goods have been exported out of the UK by the buyer, it is the buyer's responsibility to return the goods to the UK at the buyers cost for inspection. If a repair or replacement is produced by the seller, it will only be delivered to a UK destination. If the buyer then wishes for the goods to be exported, it will be the buyer’s responsibility to do this at the buyer's cost. For export orders, it is therefore recommended that inspection takes place in the UK prior to shipment.
2. BESPOKE ORDERS and MADE -TO-ORDER ITEMS
2.1 Acceptance of bespoke design enquiries must be confirmed in writing by the buyer, prior to the production of furniture. If the buyer is providing the seller with an image, the seller cannot guarantee an exact match unless the seller has provided complete technical drawings.
2.2 Slight differences in dimensions may occur due to the materials within the build. If the furniture has to fit in a specific space please let the seller know at the time of ordering.
2.3 Once the seller has confirmed an order, any changes will be chargeable to the buyer. Any changes at this stage may affect both the cost of the item and the delivery schedule.
2.4 Bespoke or Made to Order items cannot be returned, exchanged, or canceled, including items used and/or damaged through normal wear and tear. Other restrictions may apply and the seller reserves the right to determine the best course of action.
2.5 Unless stated otherwise, all products are to be considered made to order.
3. RESTOCKING
3.1 A restocking fee is payable for any returned items, this may vary from 25% - 100% of the invoice value. Bespoke or Made-to-order items are unique items made to customer specification, hence these always carry a 100% charge and are non-refundable.
