Terms & Conditions
Terms and Conditions: Collection Seven
Welcome to Collection Seven. By placing an order with us, you agree to comply with the following terms and conditions. These terms apply to all transactions, including all made-to-order and bespoke furniture (including trade orders), as well as the purchase of ex-display stock items. Please read them carefully before placing an order.
1. General
1.1. These terms and conditions constitute the entire agreement between Collection Seven and you (the customer). 1.2. Collection Seven reserves the right to update or amend these terms at any time without prior notice. Updates will be effective upon posting on our website. 1.3. It is your responsibility to ensure that you are aware of and comply with the latest terms and conditions at the time of purchase.
2. Product Information
2.1. All products are made to order or bespoke and designed to your specifications based on the details provided at the time of order. 2.2. Dimensions, materials, and finishes are as described in the product specifications. Variations may occur due to the nature of custom craftmanship and materials. An allowance of up to 5% discrepancy in measurements is considered acceptable due to the handmade nature of the items. 2.3. Fabrics, leathers, and other materials may vary slightly in colour, texture, or appearance from batch to batch due to the inherent characteristics of natural and manufactured materials. These variations are not considered defects. 2.4. It is the customer’s responsibility to review all order details and confirm accuracy before finalising the purchase.
3. Order Process
3.1. Orders are confirmed only upon receipt of payment and approval of all necessary design specifications. 3.2. Production of an order will not commence until all required fabrics and materials have arrived at the workshop. This includes both customer-supplied fabrics (COM) and Collection Seven’s house fabrics. 3.3. Once the production process has started, changes to the order may not be possible or may incur additional costs. 3.4. Lead times are provided as estimates and may vary due to production or supply chain factors.
4. Customer Responsibility for Access Measurements
4.1. It is the sole responsibility of the customer to ensure that the furniture ordered will fit through all access points upon delivery. This includes but is not limited to doorways, staircases, elevators, and hallways. 4.2. Before completing your purchase, you must measure all relevant access points to confirm that the furniture can be safely and successfully delivered to its intended location. 4.3. For standard-sized items, it is the customer’s responsibility to check the dimensions against the measurements provided on the website to ensure suitability. 4.4. For bespoke-sized items, the customer is responsible for providing accurate dimensions and verifying them before proceeding with the order. 4.5. If delivery cannot be completed due to insufficient access, the customer will bear all associated costs, including return shipping fees and additional delivery attempts.
5. Non-Refundable and Bespoke Items
5.1. As all products are made to order or bespoke, they are non-refundable and non-returnable under any circumstances. In cases of proven manufacturing defects, Collection Seven will offer a repair or replacement at its sole discretion; returns will not be accepted. 5.2. If damage occurs during transit, Collection Seven will assess the situation and, where applicable, submit a claim with the courier or our delivery insurance provider on behalf of the customer. Any remedy offered remains at the discretion of Collection Seven. 5.3. Claims for defects or damage must be submitted within 48 hours of delivery, accompanied by photographic evidence. Failure to report defects within this timeframe will release Collection Seven from any liability.
6. Delivery, Storage, and Assembly
6.1. Delivery dates are estimates and may vary. Collection Seven is not liable for delays caused by factors beyond our control. 6.2. Collection Seven uses third-party services for shipping and delivery. While we take great care to ensure all items are properly packaged and prepared for transit, Collection Seven cannot be held responsible for any damages incurred during shipping or delivery. Photographic evidence will be provided to confirm the condition of the items as they leave our workshop. 6.3. Standard deliveries will be curbside only. It is the customer’s responsibility to arrange assistance to move the furniture into the property. Where arranged separately and agreed in writing, Collection Seven may offer a white-glove or room-of-choice delivery service at an additional cost. However, Collection Seven and its delivery partners will not be held responsible for any damage caused to the customer’s property during delivery, regardless of the level of service selected. 6.4. Delivery fees charged at checkout are non-refundable. 6.5. All furniture must be stored in a well-ventilated facility to preserve its condition and longevity. Failure to do so may void any warranties or guarantees. 6.6. Fabrics and finishes should not be exposed to direct sunlight or extreme environmental conditions, as this may cause fading, discolouration, or damage. Collection Seven is not liable for issues arising from improper care or storage. 6.7. Beds will require assembly upon delivery. It is the customer’s responsibility to assemble the bed or arrange for assembly services at their own cost, unless otherwise specified during the order process. 6.8. Assembly services, if included, must be specified at the time of order. Additional charges may apply for on-site adjustments or modifications.
7. Overseas Deliveries
7.1. Overseas deliveries are subject to additional shipping costs and extended lead times. These will be communicated to the customer prior to the confirmation of the order. 7.2. Customers are responsible for ensuring compliance with local customs regulations, duties, and taxes. Collection Seven will not be liable for any delays, additional costs, or issues arising from customs processing. 7.3. While Collection Seven ensures that all items are securely packaged and prepared for international transit, we are not responsible for damages incurred during overseas shipping. Photographic evidence of the condition of the items prior to dispatch will be provided. 7.4. Any claims regarding defects or damage during overseas shipping must be submitted within 48 hours of receipt, accompanied by photographic evidence. Failure to report defects within this timeframe will release Collection Seven from any liability.
8. Cancellations and Modifications
8.1. Orders can only be cancelled or modified prior to the start of production. Once production begins, cancellation is not permitted. 8.2. Any approved modifications may be subject to additional costs and changes to lead times.
9. Waiver of Liability
9.1. By proceeding with a purchase, you release Collection Seven from liability for:
Unsuccessful delivery attempts due to insufficient access
Variations in product appearance due to natural materials or hand craftsmanship
Delays caused by circumstances beyond our control
Damages caused during shipping or delivery by third-party services
11. Returns
11.1. Ex-display stock items may be returned within 7 working days of delivery, provided they are returned in the exact condition in which they were delivered. 11.2. Returns of ex-display items will incur a 15% restocking fee, which will be deducted from the refund amount. 11.3. Customers are responsible for covering the cost of collection and return shipping. They may either arrange their own courier or request that Collection Seven arrange return shipping using our preferred courier service, in which case the cost will be invoiced to the customer. All returned ex-display items will be inspected upon receipt, and if they are found to be damaged, altered, or not in the original condition as dispatched, a further charge may be applied, or the return may be refused. 11.4. All made-to-order and bespoke items are final sale and strictly non-returnable. As each piece is handcrafted to the customer’s specifications, we are unable to accept returns or offer refunds or exchanges for change of mind, incorrect measurements, or if the item does not suit its intended space. It is the customer’s responsibility to ensure all specifications and dimensions are accurate before placing an order. Exceptions apply only in cases of proven manufacturing defects, as outlined in section 5.
12. Customer Support
12.1. If you have questions or concerns about your order, please contact our customer support team at enquiries@collectionseven.store. 12.2. We are available to assist you in reviewing product dimensions and specifications to ensure a smooth delivery process.
13. Acceptance
11.1. By proceeding with a purchase, you confirm that you have read, understood, and agreed to these terms and conditions. 11.2. This acceptance forms a binding agreement between you (the customer) and Collection Seven.
Thank you for choosing Collection Seven. We look forward to providing you with exceptional, bespoke furniture designed to elevate your space.
