FAQ's

1. Keeping our products in direct sunlight or heat may cause fading in the fabric colour.
2. If your furniture is fitted with removable covers, we recommend against putting them in your washing machine and instead have them cleaned in situ by a specialist dry cleaner.
3. It is recommended to hoover your upholstery to remove dust and dirt, but please take care with hard plastic nozzles, as these can leave marks on velvet and other upholstery.
4. You can use a velvet brush to rejuvenate your velvet upholstery when it’s looking a bit flat.
5. For stubborn stains on your furniture, we recommend Castelan Group who are a certified upholstery cleaner and will know the most appropriate way to clean your items without causing damage.
6. Plump any removable cushions on a regular basis to keep them in the best shape

Please note that whilst our samples are cut from our supplier’s fabric rolls, there may be slight colour variations between batches.

1. Please note that all items delivered beyond the threshold of your home are carried out at your own risk.
2. Ensure you have placed adequate coverings to protect your flooring.
3. Prior to delivery, please move any breakable object away from the area that the team will need to access your room of choice to avoid accidental damage.
4. When it comes to delivering to apartment buildings, our delivery team will need to know whether there is a lift in the building that can be used to reach the various floors of your building. Due to strict insurance, our delivery drivers are only insured to carry goods to the first 3 floors only via a staircase (assuming your item fits up the stairs). 
5. If we can't deliver to your requested room we will either leave the furniture at a place convenient to you, or we will take it away (lost delivery fees and restocking fees may apply). Should our logistics team feel that there is a danger to your property and equally to them in delivering large items upstairs, they may refuse to do so.
6. The delivery team may ask you to sign a declaration saying that you understand and are happy for them to proceed with the unlikely chance that something may get damaged or marked. If you would prefer not sign this then we will only be able to deliver the goods to your front door.
7. If your property has parking restrictions, it is important to let the courier know in advance. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.

Failed deliveries will incur additional costs. If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.

We work in collaboration with Castelan Furniture Protection who covers your upholstered furniture against wine spillages, tea disasters and mucky pup mishaps (and all other accidental stains, marks and tears).

All of our furniture frames are guaranteed for 10 years from the date of delivery. The filling and upholstery have a 1 year guarantee. Please note that these guarantees do not cover fair wear and tear.